1. Introduction

At Mighty Magpie, we strive to deliver high-quality services that meet our clients’ needs. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds may be granted for services provided by Mighty Magpie AI Media Production House ("we," "us," or "our").

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• i. Cancellation of Services: If a client cancels services before any work has commenced, a refund may be provided, subject to deduction of any administrative fees.
• ii. Non-Delivery of Services: If services have not been initiated or delivered due to our inability to fulfill the agreed scope, the client may be eligible for a refund.
• iii. Service Dissatisfaction: If the client is not satisfied with the services delivered, we will work with them to address the concerns. A partial or full refund may be issued on a case-by-case basis, depending on the scope of the completed work and the reasons for dissatisfaction.

3. Non-Refundable Conditions

Refunds will not be provided in the following circumstances:

• i. Work Completed: If the services have been fully or substantially completed according to the agreed scope of work, no refunds will be issued.
• ii. Change of Mind: Refunds will not be provided for a change of mind or after services have been delivered to the client’s satisfaction.
• iii. Client Delays: Refunds will not be issued if the project is delayed or unsuccessful due to the client’s failure to provide necessary information, feedback, or approvals in a timely manner.
• ix. Force Majeure: Refunds will not be provided for delays or non-delivery of services due to circumstances beyond our control, including natural disasters, acts of God, or other force majeure events.

4. Refund Request Process

To request a refund, clients must follow the process outlined below:

• 1. Contact Us: The client must contact us via email at support@mightymagpie.in, providing detailed information about the issue, including the project or service in question and the reason for requesting a refund.
• 2. Review of Request: Upon receiving the refund request, we will review the case and assess the eligibility for a refund.
• 3. Response Time: We will respond to refund requests within 7 business days, informing the client whether their request has been approved or denied.
• 4. Refund Approval: If the refund is approved, the amount will be credited back to the client using the original payment method within 10 business days.

5. Partial Refunds

In certain cases, a partial refund may be granted based on the extent of work already completed. The amount of the refund will be calculated proportionally based on the services rendered at the time of the refund request.

6. Late or Missing Refunds

If a refund has been approved but the client has not received it after 10 business days, they should:

• Check their bank account or credit card statement for delays.
• Contact their payment provider, as it may take some time before the refund is officially processed. If the client still has not received the refund after these steps, they should contact us at support@mightymagpie.in.

7. Third-Party Services and Tools

If our services include third-party tools or services (such as hosting, domain registrations, or paid advertisements), the client is responsible for reviewing and adhering to the refund policies of those third-party providers. We are not responsible for refunds or cancellations of third-party services.

8. Modifications to Refund Policy

Mighty Magpie reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated via our website or through direct communication with clients. Continued use of our services constitutes acceptance of any changes to the policy.

9. Contact Information

For any questions or concerns regarding this Refund Policy, or to initiate a refund request, please contact us at:

Mighty Magpie AI Media Production House

Email: support@mightymagpie.in

Phone: +91 8484860922

Address: #11, 3rd Floor, Panchavati Pride Building (Commercial), Opp. SBI Bank, Peth Naka, Panchavati, Nashik.

By using our services, you acknowledge and agree to this Refund Policy. We are committed to ensuring client satisfaction and will make every effort to resolve issues before a refund becomes necessary.